If you are receiving error messages like “Thumbnail Failed”, “Live View Failed” or “Camera Busy” on your Blink XT2 Camera, these are the indication that your camera is running with Sync Module issue. This issue is common for many blink cameras. There are different ways to fix the fix. So, don’t be panic! Read the article through to learn the steps how to fix Blink XT2 Camera Thumbnail failed issue.
Understand the nature of the issue
Blink Camera is a security camera that you need to access to it anywhere and everywhere and all the time. When you use it, the camera home screen displays a thumbnail as a preview for each camera for you. You can create these thumbnails by clicking thumbnail button. On adding a new camera, a blank thumbnail is shown and the serial number of the camera is its camera name. On taking a new thumbnail photo, it will show you the camera’s name.
Many users have reported about the blink xt2 camera thumbnail failed. They might also see “Camera Busy” or other error messages on the top. While these errors usually indicate about issue in the Sync Module which is responsible for keeping the camera connected to the Wi-Fi and other devices, there could be a case with the Blink’s batteries are dead or that the internet connection is down at your home.
Troubleshoot for blink camera thumbnail failed error
If you are having this issue with your Blink Camera, there are some fixes that we have provided for you that can check below. Most often, the problem occurs because of bad wireless connection. However, your camera could be too far from your Sync Module or router or your router might need a urgent restart.
Also, there should a check for if the camera batteries are running good or its energy is depleted. You can refer AA lithium batteries for last longer. You should also check for the battery life to avoid the system down. Here are the different troubleshoots in details:
Fix 1: Check LED indicator light
The color of your LED light on your device tells you about connection status. If it is red, there is a connection issue. Log-in to your Blink app and check for the signal of your device. At least three signal bars are required so as the Blink to run without connection issue.
However, if there is a blue light, and still you are receiving blink xt2 camera thumbnail failed issue, you should look for another aspect. Before going further, make sure if the camera is currently recoding footage. You could not access the video feed because of this running activity.
Fix 2: Power Cycle your Sync Module
Reconnecting the WI-FI is the fastest way to restart the Blink. All that you require is to unplug your Sync Module at first, wait for seconds and plug-in it back to the wall. You can remove the battery in the meanwhile and put it back in. if the problem still appears, it is a time to look up for repairing the router.
Fix 3: Reset the Camera and Sync Module
Reset the Camera is there is a frequent connection issue. This method will factory restart your Blink device and this might only require the Blink to start functioning properly again. You will find Reset button on your camera, near the batteries on the back of the device. Use a paper or pencil it to press on the reset button. Keep and hold on the button for at least 10 seconds. The light starts blinking red, is an indication that the device has been completely reset.
Fix 4: Reset Wi-Fi Router
If the issue persists, the problem might be the router, Restart it by pushing a button on your router or completely unplug it for a few minute and plug-in back and check after the connection is made to ensure if blink xt2 camera thumbnail failed is gone.
If the router is malfunction, you need to improve it right away. However, you can think of moving the Sync Module and the router close to one another. The problem could be because they are far from each other.
Fix 5: Use another Power Source
Try connecting with a micro USB cable or USB power adapter to your Blink camera instead of the batteries. However, this option might not work for you depend on where you want your Blink Camera to be. You should however once try this option – if the case is that the batteries are malfunctioned or drained of energy, you will get the fix by doing this.
Conclusion
We have mentioned all possible solutions. If none of the methods provide you the fix for blink camera thumbnail failed issue, reach out to the Blink’s customer service. If your device is under the warranty period, you will be offered a free repair for the issue. Otherwise, you need to pay for the service or look for new camera system, if no repair is possible.
