How to fix we’re sorry but word has run into an error?

Ms Word is helpful in creating, editing, viewing and sharing files. It provides various in-built features to enhance a file. But, sometimes, it fails to open a file. Recently, many people have reported about an issue where there run into this error where “we’re sorry but word has run into an error” message appears on the screen.

Not just Word, other Microsoft 365 applications like Excel and Outlook can show the same error when they stop working. If you are dealing with the same problem and are looking for the required, you are on the right place.

We will provide you different working solutions that would help you in resolving the said error. The possible reasons what could lead into this issue vary. It could be updating issue or compatibility problem.

Some of the users reported about the issue after updating Microsoft Office 365 application, while others encounter the problem when the MS Office applications like Word, Excel or Outlook start configuring in compatibility mode.

Now, we are done with understanding what the error message indicates and what are the possible factors responsible for it, we are in the position to discuss its possible fixes. These are listed below for you, check out now:

Possible fixes for we’re sorry but word has run into an error

Fix 1: Perform Clean Boot in Safe Mode

If Microsoft app is not working, the reason could be that a third-party program is interfering with it. Perform a clean boot in safe mode that would help you in recognizing the problematic program and clearing out it from the system:

  • Click on Windows key and then click on Power button,
  • Press Shift key and keep holding it during the next steps,
  • Click on Restart button,
  • On the Choose an option window opens up, click on Troubleshoot> Advanced,
  • In the new window, click on See more recovery options and then click on Startup settings,
  • On the startup settings page, click on Restart,
  • Now, in the boot options window, choose F4 or 4 to start your PC in Safe Mode,
  • Now, type MSConfig in the start search and hit Enter to open System Configuration Utility,
  • Now, go to the General tab and select selective startup,
  • Clear the Load Startup items checkup and ensure that the Load System Services and Use Original boot configuration are checked,
  • Now, under services tab, Select Hide All Microsoft Services checkbox, and click on Disable all,
  • Click Apply/ Ok and restart your computer,

If the clean boot helps you in fixing the error, then enable the services one after another till the problem reappears. In this way, you will be able to identify the process that is causing problems.

Fix 2: Run MS Office Application as Administrator

If the problem continues, we recommend you run MS office app as Administrator and see if this resolves the issue:

  • Press Win+ S, type in Excel and hit Enter,
  • Right-click on Microsoft Excel and click on Run as Administrator,
  • On the User Account Control prompt, click on Yes option,
  • Run all other Microsoft Office as administrator on your PC and check if the error gets resolved.

Fix 3: Disable Compatibility Mode

With any MS Office app update, all Microsoft apps automatically start running in compatibility mode. This can be another cause why you are encountering we’re sorry but word has run into an error from Outlook as it prevents it from working correctly. The possible fix is to disable the compatibility mode temporarily:

  • Right-click on the Outlook shortcut onto the desktop,
  • Select Properties,
  • Under the Compatibility tab, uncheck the box that says Run this program in compatibility mode for,
  • Click Ok to confirm,
  • Follow the same procedures to other Microsoft apps too and see the next if the problem persists.

Fix 4: Update MS Office

Outdated MS Office can be another reason why Outlook has run into the said error. To update it, follow the below steps:

  • Click on Start, type Outlook and hit Enter,
  • Go to the File option and then click on Account Settings,
  • Select Update Options on the screen and then click on Update Now,
  • Restart your PC and see if the problem is resolved.

Fix 5: Update Windows

If updating Microsoft Office didn’t help you with Office 365 run into an error, we recommend you check for Windows update as the outdated Windows version might be running with various bugs that prevent it from working correctly.

Fix 6: Repair Microsoft Office App

Another way to fix we’re sorry but word has run into an error is to repair the Microsoft Office app. Here are the required steps:

  • Press Win+ R, type ms-settings:appsfeatures and hit Enter,
  • In the Apps & Features window, search for Microsoft Office,
  • Click on Modify option,
  • Select Repair and continue with the on-screen instructions to repair Microsoft office App.

Fix 7: Remove Add-ins

Add-ins present on Word, Excel, PowerPoint, and Outlook provide additional features to them. Removing these extra features is sometimes helpful in getting the fix for the errors like we’re sorry but word has run into an error:

  • Hit Windows key, type Word and click on Open,
  • Go to the File option at the top and select Options,
  • Pick Add-ins from the left and then click on Go,
  • Un-check all Add-Ins available and confirm your action by clicking Ok button.

Fix 8: Delete Registry Keys

If the problem still appears, you should delete keys from Windows Registry. Before that, make sure you backup your Registry keys so that you can restore to the previous option in case of doing mistakes. Here are the steps to delete Registry keys:

  • Hit Windows, type Registry Editor and click on Open option,
  • Navigate to the below address in the Registry Editor:


  • Locate and Delete Experiment, ExperimentTas, ExperimentEcs folders and CurrentSkuldForApp folder in licensing,
  • Once done, restart your device and see if the problem is resolved.

Fix 9: Reinstall Microsoft Office

If none of the above solutions work and you still experience we’re sorry but word has run into an error, consider reinstalling the Microsoft Office Application:

  • Hit Windows key, type Control Panel and click on Open,
  • Set View by> Category and pick Programs,
  • Right-click on Microsoft Office program,
  • Click on Uninstall,
  • Now, using Installation Disk, install Microsoft Office again. Hope so, the problem would no longer be encountered this time.

That’s all! We are now rounding off the article how to fix we’re sorry but word has run into an error. Hope so, these fixes are helpful for you in getting rid of the problem. You can use PC Repair Tool to automatic check for Windows related issues to get the automatic fix.