Intel Driver and Support Assistant is a tool to update and install Intel Drivers. Recently, a lot of users complain that this utility is not working on their Windows. According to them, the system scan fails with an error message that says:
Sorry, something went wrong while trying to scan.
While the complaints are from the web version, this can occur because of your computer. In this article, we will discuss various potential fixes that you should try to get the fix for Intel driver and support assistant for windows 11.
But, before going to the troubleshooting guide, we recommend you update your system as there could be possibility that the system is running with various bugs or incompatibility that you would get the fix after the update.
Next thing you should confirm is to check if your system has the Intel driver or otherwise this service has of no use for your system. If updating Windows won’t work and intel driver and support assistant not working problem continues, you can resolve the issue by the below fixes.
Fixes for Intel driver and support assistant not working Windows 11
Fix 1: Restart your computer
Sometimes, there is some minor glitches that results out this issue and you can get the automatic fix for it by simple restarting your system. The restart closes all running tasks on the system and so the Intel DSA will then face no such hindrances during the scanning process. If the problem persists, move to the next solutions.
Fix 2: Clear browser’s cache and data
The intel driver and support assistant not working because of corrupted caches. The simple solution in that case is to clear the cache and browsing data. This will not remove your personal files, extensions and saved data, don’t worry. If you don’t know how to clear the cache and browsing data,
Fix 3: Check Intel Driver & Support Assistant Service
If the problem continues, make sure if the Intel Driver & Support Assistant service is running or not. If these services are supposed to be not running, the scan won’t work. Follow the below steps to check the service:
- Search by services on Start menu,
- Look for the Intel Driver & Support Assistant Service,
- Right-click on it and select properties,
- If the service is stopped, click Start and confirm with Ok.
Fix 4: Perform Clean Booting System
If there are certain apps that internet with the program and forbid it from scanning on your system, you can identity that program and then remove it by using this option:
- Search for System Configuration,
- Under it, go to the services tab,
- Tick all the Microsoft services except the one belongs to your hardware like Intel, Realtek and etc,
- Then, click Disable all button,
- Finally, restart your system and check if the problem is now resolved.
If there is no more Intel driver and support assistant not working issue, enable the five services at a time till it stops the scanning process. This way, you can find the problematic service and take the immediate action.
Fix 5: Reinstall Intel Driver & Support Assistant
If the problem persists, you should uninstall and reinstall the driver. There could be corrupted Intel Driver & Support Assistant that is the reason for issue with the Intel driver and support assistant for windows 11. So, it is better to remove the app and then re-download and re-install it.
Intel Driver & Support Assistant is not the only option by which you can install the Intel driver update. You can look for the traditional method to update the driver from the Device Manager or switch to some other driver updating tool.
There are many third party tools available that you can look for if you don’t want to involve in the tedious manual approach. The direct download link for one such automatic driver updating tool is provided for you just below.
Conclusion
Now, we are at the end of the article. We hope that the methods discussed above help you in getting the required fix. If none of the methods work, you should employ PC Repair Tool as there could be some related issues that is causing the trouble of which you get an automatic repair using it.
