What is ‘Hello PIN Error 0x80090011’ on Windows 11?
Windows Hello is most advanced method to sign-in into the Windows 10/11 computer. This program/feature in Windows 10/11 computer allows you to log into computer using biometric authentication such as fingerprint. However, several users Windows 11 users reported they faced Hello PIN Error 0x80090011 on Windows 11 or Hello PIN Error 0x80090011 when they tried to setting up Windows Hello. This issue indicates you are unable to set up Windows Hello in your Windows computer for some reasons.
There could be several reasons behind the issue can be the Transient Microsoft Account relating issue, Microsoft AD Inconsistency, inconsistency inside NGC folder, PIN creation is stuck in limbo state, TPM feature is not prepared, disable IPSec Policy Agent, Incorrectly configured Login policy, problematic Windows OS update installed in your computer, and other issues. This issue can be occurred due to some temporary issue with Microsoft Account.
You can fix the issue just by logging-out of Microsoft account and login into your account again, and then check if the issue is resolved. This issue can be occurred due to corruption in NGC folder where Windows Hello stores PIN relating information. In such case, you can clear NGC folder in order to fix the issue. It is possible to resolve the issue with our instructions. If you are facing the same and looking for fix, then you are in right-place for the solution. Let’s go for the solution.
How to Fix Hello PIN Error 0x80090011 on Windows 11?
Method 1: Fix Hello PIN Error 0x80090011 with ‘PC Repair Tool’
‘PC Repair Tool’ is easy & quick way to find and fix BSOD errors, EXE errors, DLL errors, problems with programs/applications, malware or viruses infections in computer, system files or registry issues, and other system issues with just few clicks.
Method 2: Logout of your Microsoft Account and login again
One possible way to fix the issue is to logout of Microsoft Account and then login again in order to fix temporary issue with the account.
Step 1: Click ‘Start’ menu and right-click on your profile picture, and select ‘Sign Out’ option to sign out of your account. When you perform this, you will now be directed to Windows Lock screen
Step 2: Select your Microsoft account once again, type your password and hit ‘Sign-in’.
Step 3: Insert your credentials once again, and complete the process of signing back into Microsoft account
Step 4: Once done, retry setting up PIN in Windows Hello and check if it works for you.
Method 3: Reconnect to Azure AD
Another way to fix the issue is to reconnect to Azure AD in your device.
Step 1: Open ‘Settings’ app in Windows PC and go to ‘System > About’, scroll down through About tab and locate ‘Azure AD’, and click ‘Disconnect from the organization’ link and confirm it
Step 2: Once done, restart your computer and then reverse-engineer the steps above and re-join the Azure AD connection again.
Step 3: Once done, retry setting up Windows Hello and check if the issue is resolved.
Method 4: Refresh NGC folder
Step 1: Press ‘SHIFT’ key on keyboard and restart your computer while holding SHIFT key
Step 2: Now, go to ‘Troubleshoot > Advanced Options > Startup Settings > Restart’ and after restart, press ‘F4’ or ‘4’ key on keyboard to enter into Safe Mode in computer
Step 3: Once you are in Safe Mode, go to following path in File Explorer
C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft
Step 4: Right-click NGC folder and select ‘Delete’ option to delete it. Once done, restart your computer and check if the issue is resolved.
Method 5: Adjust the TPM
Underplayed TPM is another underlying issue. You can fix the issue by applying certain changes to TPM.
Step 1: Press ‘Windows + R’ keys on keyboard, type ‘tpm.msc’ in ‘Run’ window and hit ‘Ok’ button and confirm to UAC prompt
Step 2: Select ‘Action’ in left pane and select ‘Prepare the TPM’ from context menu
Step 3: Close the window and restart your computer, and then check if the issue is resolved.
Method 6: Adjust the IPSec policy agent
You can also try to fix the issue by adjusting IPSec policy agent.
Step 1: Open ‘Services’ app in Windows PC via Windows Search Box
Step 2: Find and double-click on ‘IPSec Policy Agent’ service to open its Properties.
Step 3: Select ‘Automatic’ from ‘Startup Type’ dropdown, and hit ‘Start’ button under ‘Service Status’ section, and then hit ‘Apply > Ok’ button to save the changes. Once done, restart your computer and check if the issue is resolved.
Method 7: Change Logon policy
Step 1: Press ‘Windows + R’ keys on keyboard, type ‘gpedit.msc’ in ‘Run’ window and hit ‘Ok’ button to open ‘Local Group Policy Editor’ app
Step 2: Now, go to following path
System > Logon
Step 3: Find and double-click ‘Turn ON Convenience PIN Sign-in’ in right-pane to open its Properties.
Step 4: Select ‘Enabled’ radio option, and then hit ‘Apply > Ok’ button to save the changes. Once done, restart your computer and check if the issue is resolved.
Method 8: Uninstall the problematic Windows update
You can also try to fix the issue by uninstalling the problematic or recently installed Windows update in computer.
Step 1: Open ‘Settings’ app in Windows PC and go to ‘Update & Security > Windows Update > View Update History > Uninstall Updates’
Step 2: Find and right-click on the recently Windows update or problematic Windows update installed, and select ‘Uninstall’ to uninstall it and after that, restart your computer, and check if the issue is resolved.
Method 9: Create a New PIN
Another way to fix the issue is to create a new PIN in Windows Hello.
Step 1: Open ‘Settings’ app in Windows PC and go to ‘Accounts > Sign-in Options’
Step 2: from the dropdown menu next to PIN, Click ‘I forgot my PIN’, and follow on-screen instructions to complete creation of new PIN, and then check if the issue is resolved.
Conclusion
I am sure this article helped on How to fix Hello PIN Error 0x80090011 on Windows 11 with easy ways. You can read & follow our instructions to do so. That’s all. For any suggestions or queries, please write on comment box below.
