Tips to fix Windows Hello Fingerprint not working issue in Windows 10:
In this article, we are going to discuss on How to fix Windows Hello Fingerprint not working in Windows 10. You will be guided with easy steps/methods to resolve the issue. Let’s starts the discussion.
‘Windows Hello Fingerprint not working’ issue in Windows 10:
Windows Hello is more personal, more secure way to get instant access to you Windows 10 computer using PIN, facial recognition, or fingerprint. You will need to set up a PIN as part of setting up fingerprint or facial recognition sign-in, but you can also sign-in with just your PIN. However, several users reported they faced Windows Hello Fingerprint not working issue on their Windows 10 computer and when they attempt to use Windows Hello Fingerprint in Windows 10, they receive error saying ‘This option is currently unavailable’.
There could be several reasons behind the issue including the issue with hardware like scratches on sensor, or grease or dust on scanner, corrupted device drivers, issue with chipset firmware, incorrect device’s settings, corruption in system files or registry, or in system image, interference of some conflicting programs/software or processes., and other system issues. You should make sure all device drivers are properly installed and are up-to-date to latest & compatible version.
If not, driver updates for all necessary devices are required in Windows computer if you don’t want this type of issue. Sometimes, this type of issue is occurred due to some temporary issues in your Windows computer. You can fix the issue just by restarting your computer and check if it works for you. It is possible to fix the issue with our instructions. Let’s go for the solution.
How to fix Windows Hello Fingerprint not working issue in Windows 10?
Method 1: Update Windows 10 OS
Updating Windows OS to latest version can resolve the issue.
Step 1: Open ‘Settings’ app in Windows PC via Windows Search Box and go to ‘Update and Security > Windows Update’ and click ‘Check for updates’ button
Step 2: Download and install all available updates in computer and once updated, restart your computer and check if the issue is resolved.
Method 3: Uninstall problematic Windows Update
This issue can be occurred due to some problematic Windows update installed in your computer. Yu can uninstall the problematic updates in computer in order to fix.
Step 1: Open ‘Settings’ App in Windows PC and go ‘Update & Security > Windows Update > View Update History’
Step 2: Click ‘Uninstall Updates’, right-click on the problematic updates and select ‘Uninstall’ to uninstall it and after that, restart your computer, and check if the issue is resolved.
Method 4: Remove Fingerprint reader
Step 1: Open ‘Settings’ app in Windows PC and go to ‘Accounts > Sign-in Options’ and make sure you have a PIN set up
Step 2: Select ‘Windows Hello Fingerprint’ and click ‘Remove’
Step 3: Click ‘Get Started’ and follow on-screen instructions to add your fingerprint again. Once done, restart your computer and check if the issue is resolved.
Method 5: Change your PIN in Windows 10
You can also try to fix the issue by changing your PIN in Windows PC.
Step 1: Open ‘Settings’ app and go to ‘Accounts > Sign-in Options’
Step 2: Select ‘Windows Hello PIN’ and click ‘Change’, and follow on-screen instructions to change the PIN
Step 3: Or you can click ‘Remove’ and enter your Microsoft Account password to confirm and click ‘Add’ to set a new PIN. Once done, check if it works for you.
Method 6: Update Device Drivers
Updating all necessary device drivers to latest & compatible version can resolve the issue. You can update all Windows drivers including graphics card driver, network drivers and other device drivers using Automatic Driver Update Tool. You can get this tool through button/link below.
Method 7: Turn OFF ‘Save Power’ mode for USB ports
Step 1: Open ‘Device Manager’ in Windows PC via Windows Search Box and expand ‘Universal Serial Bus Controllers’ category
Step 2: Find and double-click the first ‘USB Root Hub’ device in the list to open its Properties. Click ‘Power Management ’ tab, uncheck ‘Allow the computer to turn OFF this device to save power’ checkbox and hit ‘Ok’.
Step 3: Repeat the same steps for each USB Root Hub device under ‘Universal Serial Bus Controllers’ category. Once done, plug your USB device back into your computer and check if the issue is resolved.
Method 8: Make sure Biometrics is enabled
Step 1: Press ‘Windows + R’ keys on keyboard, type ‘gpedit’ in ‘Run’ window and hit ‘Ok’ button to open ‘Group Policy Editor’ app and navigate to following path
Computer Configuration, select Administrative Templates > Windows Components.
Step 2: Select ‘Biometrics‘ and double-click ‘Allow the use of Biometrics’, and select ‘Enabled’ and then hit ‘Apply > Ok’ button to save the changes.
Step 3: Make sure ‘Allow users to log on using biometrics’ and ‘Allow domain users to log on using biometrics’ are enabled. Once done, restart your computer and check if the issue is resolved.
Method 9: Turn OFF Fast Startup
Step 1: Open ‘Settings’ App in Windows PC via Windows Search Box and go to ‘System > Power & Sleep > Additional Power Settings’
Step 2: Click ‘Choose what the power buttons do > Change settings that are unavailable’, and uncheck ‘Turn ON Fast Startup’ checkbox
Step 3: Click ‘Save Changes’ to save the changes and then restart your computer, and check if it works for you.
Method 10: Reinstall Fingerprint Software
If the issue is still persist, you can try to fix the issue by uninstalling fingerprint software and then reinstall it in computer.
Step 1: Open ‘Settings’ App in Windows PC via Windows Search Box and go to ‘Uninstall a Program > Programs & Features’
Step 2: Right-click on fingerprint software and select ‘Uninstall’ to uninstall it and after that, restart your computer. After restart, perform clean fingerprint software installation in computer and check if it works for you.
Conclusion
I am sure this post helped you on How to fix Windows Hello Fingerprint not working issue in Windows 10 with easy ways. You can read & follow our instructions to do so. That’s all. For any suggestions or queries, please write on comment box below.
